Refund policy

                                  Returns


What is your returns policy?

Returned items must be received within 14-days of delivery. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

We aim to process all returns within 5 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation email.

What if I receive a faulty item? 

Sorry if you receive a faulty item! Please contact our service team at lestormofficial@gmail.com
All faulty items must be returned in its original packaging with tags attached. We will be able to exchange or procces a full refund on all items returned witthin the first 14 days from the date you placed your order.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchange ?

Exhchanges will not be accepted if the items have been worn

What is your returns address?  

Please contact via email for the return address.

Have you received my return?
We don’t contact our customers as soon as we have received your return, only when we have processed a refund/exchange so there’s no need to panic if you haven’t heard from us – we’re just working our way through our returns! If you want to see if we have received this in the meantime, we recommend checking your returns tracking number (found on your postal receipt).

Can I get my refund on a different card?
Unfortunately, we can only ever issue product refunds back to the original method of payment supplied at checkout. If you have lost or cancelled your card, this will not affect your refund as your bank will be able to transfer your payment over to your new account. You can discuss this further with your payment provider.